YOUR ORDER PROCESSING
We will process and ship your order within 48 hours after your payment and confirmation are received. Orders received on weekends and holidays will be processed on the next business day. All orders placed Friday after 1:00 pm PST will be processed and shipped on the following Monday. During the holiday season, due to extremely high volume, it may take 48-72 hours to process orders. In order to process your order smoothly, your clear information and instruction are important.
SHIPPING INFORMATION VERIFICATION
For placing an order by credit card, your shipping address has to be verified if it is different to your billing address. We will ask you to fill out an authorization form and signed. Your order may be delayed to ship until we receive your signed authorization form. For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the fund is cleared into our account. The customer is responsible for correct entering the shipping information and contact information, wrong or miss typo may cause a delay on your order. SHIPPING CARRIER For merchandise less than 120lbs/box, it will be shipped by UPS Ground & Express, FedEx Ground & Express or USPS Priority services. For merchandise over than 120lbs/box, it will be shipped by professional LTL trucking company (UPS Freight, FedEx Freight, SAIA Freight, Daylight Freight, R&L Freight, Roadrunner Freight etc.). Carrier driver will contact the customer to arrange a delivery appointment with contact information provided. REQUEST CANCEL AFTER ORDER SHIP OUT The customer can request cancel an order only if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. However, you will be charged a 3-5% cancellation fee. Once the item is shipped, your order cannot be canceled. All sales are final, but if you have any problem your purchase please contact us ASAP and we will help you resolve it.
SHIPMENT INSPECTION / SHIPPING DAMAGE POLICY
It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container. If there is ANY damage to your shipment, you must note this on the Bill of Landing when you sign for your package(s). You must also report any damages to pdxmotorsport.com and email us at firstname.lastname@example.org within 3 days of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, pdxmotorsport.com will file the claim for you and ship out your parts free of charge. If you do not report damages to pdxmotorsport.comP within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without the approval of pdxmotorsport.com, the restocking fee will apply. If your vehicle sustained structural and frame damaged beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. If you receive your vehicle with minor damages, please accept the vehicle and take pictures of your vehicles and email to us. We will send replacement parts to you free of charge.