Return & Refund Policy
RETURN & REFUND POLICY
We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle, give our customer service department a call and we will guide you to our refund process. Note that all sales are final once product are shipped out, however, if you have any problem your purchase please contact us ASAP and we will help you resolve it.
OUR RETURN POLICY AGREEMENT:
* Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
* Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.
* This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.
* All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.
* 25% – 35% restocking fee may be applied according to the condition.
* If you have received your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
* Order may be canceled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 3-5% cancellation fee.